1. Information that we collect and how we use it
1.1 We may collect the following types of information:
i. Information that you provide – When you sign up for a Listpoint Account, we ask you for personal information. We may combine the information that you submit under your account with information from other Liberata products or services in order to provide you with a better experience and to improve the quality of Listpoint. For certain services, we may give you the opportunity to opt out of combining such information.
ii. Listpoint Cookies – The Listpoint application relies upon a single cookie named SessionId, which holds a random number. The cookie is stored in your browser until the browser is closed whereupon the cookie is deleted. Listpoint does not store any cookies in your browser beyond the end of a Listpoint session. The Listpoint SessionId cookie is used to track whether or not you have logged in successfully. If cookies are disabled or blocked you will be unable to login to the website or to use web services but you may still navigate around the Listpoint website viewing content that does not require authentication. As this cookie is essential to provide the Listpoint service your implicit consent to store this cookie is assumed to have been given if you choose to register.
iii. Other Cookies – – Listpoint, in common with many other websites, makes use of Google Analytics to monitor website traffic. Google Analytics will store its own cookies in your browser and these persist beyond the end of a Listpoint session. These cookies all have names starting with “_utm”. If Google Analytics cookies are blocked the Listpoint website will still work.
iv. Log information – When you access Listpoint via a browser, application or other client, our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.
v. User communications – When you send emails or other communications to or from Listpoint to Liberata, we may retain those communications in order to process your enquiries, respond to your requests and improve Listpoint. When you send and receive SMS messages to or from Listpoint, we may collect and maintain information associated with those messages, such as the phone number, the wireless operator associated with the phone number, the content of the message as well as the date and time of the transaction. We may use your email address to communicate with you about Listpoint.
viii. Unique application number – Certain services, such as Listpoint web services, include a unique application number that may not be associated with your account or with you. This number and information about your installation (e.g. operating system type, version number) may be sent to Listpoint services and / or Liberata when you install or uninstall that service or when that service periodically contacts our servers (for example, to request automatic updates).
1.2 In addition to the above, we may use the information that we collect to:
- Provide, maintain, protect and improve our services and develop new services; and
- Protect the rights or property of Liberata or the users of Listpoint services.
If we use this information in a manner different to the purpose for which it was collected, then we will ask for your consent prior to such use.
Liberata processes personal information on our servers in the United Kingdom.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Listpoint features and services may not function properly if your cookies are disabled.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
3. Information sharing
Liberata will not share your personal information without your consent.
Liberata only shares personal information with other companies or individuals outside Listpoint in the following limited circumstances:
- We have your consent to sharing the personal information.
- For the purpose of developing Listpoint.
- We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process or enforceable governmental request, enforce applicable Terms of Service, including investigation of potential violations thereof, detect, prevent or otherwise address fraud, security or technical issues, or protect against harm to the rights, property or safety of Liberata, users of the Listpoint services or the public, as required or permitted by law.
4. Information security
We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where we store personal data.
We restrict access to personal information to Liberata employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
5. Accessing and updating personal information
When you use Listpoint, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request, if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardise the privacy of others or would be extremely impractical (for instance, requests concerning information residing on backup tapes) or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except when doing so would require a disproportionate effort. Because of the way that we maintain certain services, after you delete your information, residual copies
may take a period of time before they are deleted from our active servers and may remain in our back-up systems.